PRIVACY POLICY

1. What Personal Information We Collect

We may collect the following personal information when you complete a contact form, request a quotation, or communicate with us directly:

• Full Name

• Email Address

• Phone Number

• Physical Address (for site visits or quotations)

• Company Name (if applicable)

• Project-related details

• Payment details (only when invoicing or making refunds)

• IP address and browsing data (via analytics and cookies)

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We strive to only collect the minimum necessary personal information for our legitimate business purposes.

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2. Why We Collect Your Information

We collect and process your personal information for the following purposes:

• To respond to enquiries or quote requests

• To communicate project updates or administrative matters

• To manage and deliver painting services

• To improve user experience on our website

• To comply with legal obligations

• For marketing or service updates (only where consent has been given)

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3. Data Protection and Security

We implement reasonable technical and organisational measures to protect your personal information against loss, theft, misuse, or unauthorised access.

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While we take every reasonable precaution, no system can guarantee complete security. You acknowledge that you provide information to us at your own risk.

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4. Sharing of Information

We will never sell your personal information.

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We may share it:

• With trusted third-party service providers (e.g. subcontractors or IT service providers) strictly as necessary to deliver our services

• Where legally required or permitted (e.g. to comply with a legal obligation or court order)​

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5. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you

• Correct or update your personal information

• Object to the processing of your information for direct marketing

• Request deletion of your personal information (unless retention is required by law)

• Lodge a complaint with the Information Regulator of South Africa

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To exercise any of these rights, please contact us at info@kochsolutions.co.za.

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6. Cookies and Tracking

Our website uses cookies to:

• Improve user experience

• Monitor performance via analytics tools (e.g. Google Analytics)

• Remember user preferences

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You can adjust your browser settings to disable cookies, but this may impact the functionality of certain parts of our website.

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7. Third‑Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media, or map services). We are not responsible for the privacy practices or content of these websites. Use them at your own discretion.

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8. Children

We do not intentionally collect information from persons under 18. If we discover that we have done so inadvertently, we will delete the information as soon as reasonably possible.

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9. Retention

We retain your personal information only for as long as necessary to fulfil the purposes stated above, or as required by law.

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10. Contact Details

Koch Solutions (Pty) Ltd
81 Ridge Road
Bartlett
Boksburg, Gauteng, 
South Africa
📧 info@kochsolutions.co.za
📞 081 098 9631

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11. Changes to This Policy

We reserve the right to update this policy from time to time. The latest version will always be available on our website with a revised effective date.